Restorying the Organization

I’ve discovered three things that help in narrative change: First, people don’t reject change as much as they resist being surprised. Second, in making a change don’t remove the practice you want changed merely add the new one. This gives those who need more time to adjust that time and those ready to move forward the path to do so. Third, periods of high change demand high touch. That is, you and your leadership core must not only be accessible but pro-active in giving assurances with your words and presence. Having heard their stories and learned how those stories informed their practices, I was ready to provide the means for change by telling another story, hoping to provide them an opportunity to see themselves differently.